La fotografía como punto de encuentro entre creatividad y tecnología.

Software Help and Privacy

Support and privacy information for Photo Assist and PhotoKalk.

Support

If you have a question, encounter a problem or would like to suggest an improvement, email swonetto@mac.com.

Please include:
- Application name and version.
- Device model and operating system version.
- What you were trying to do and what happened.
- Any error message displayed.
You may attach a screenshot with personal information hidden. Do not send passwords or payment details.

Photo Assist

Set up your equipment and select the scene, lighting conditions and subject movement to receive suggested settings. Settings must be applied manually on your camera and adjusted to suit actual conditions.

If you experience difficulties with Apple Watch, check that it is paired with your iPhone and open the application on both devices.

PhotoKalk

For questions about calculations, specify the tool used, the values entered and the result obtained. Calculations provide guidance and should be interpreted according to the shooting conditions.

Purchases and Payments

For billing, payment or refund enquiries, contact Apple Support. For problems with application functionality, use the email address above.

Privacy

Last updated: October 21, 2026.

Responsible developer: Sergio W. Onetto — Focal35, Buenos Aires, Argentina.
Contact: swonetto@mac.com

Information Used by Photo Assist

Photo Assist stores equipment profiles, the active profile, preferences, consultations and favourites on your devices to personalise recommendations and retrieve previous consultations.

Equipment profiles and consultations are exchanged between your paired iPhone and Apple Watch using Apple’s WatchConnectivity technology. Favourites are stored locally on each device.

Photo Assist does not require a user account or send this information to Focal35 servers.

Information Used by PhotoKalk

PhotoKalk uses the values entered in its tools to perform the requested photography calculations, including aperture, focal length, sensor size, subject distance, exposure time and ISO.

Retention and Deletion

In Photo Assist, you can edit or delete equipment profiles under “My equipment”. To remove local data, delete the application and its data from the devices where it is installed.

Backups and restoration depend on your settings and Apple services. Focal35 does not manage these backups.

Support Communications

When you email us, you provide your email address, message and any attachments you choose to include. This information is used to respond to and resolve your enquiry and is processed by the email provider.

Correspondence is retained for as long as necessary to handle the enquiry and meet applicable obligations. You may request access, correction or deletion using the contact email, subject to applicable retention obligations.

Scope and Updates

Apple manages distribution, purchases and its services under its own policies. This section describes the applications listed above; it does not cover website forms, cookies or other website services.

We will update this policy when the practices described change.